Legal
Last updated: August 2026
These Terms of Service ("Terms") govern your use of Ringa ("Service"), operated by Ringa ("we", "us", or "our"). By signing up you agree to these Terms.
Ringa provides an AI-powered telephone receptionist service for plumbing and HVAC businesses. The Service answers inbound calls, books appointments to Google Calendar, sends SMS confirmations and reminders, and dispatches emergency alerts via SMS.
You must provide accurate information when signing up. You are responsible for keeping your login credentials secure. You must be 18 or older and authorized to enter into contracts on behalf of your business.
Ringa is billed monthly via Stripe. Your subscription renews automatically each month until cancelled. You can cancel at any time from your Stripe billing portal — cancellation takes effect at the end of the current billing period. No refunds are issued for partial months.
You agree not to use Ringa to:
Phone numbers provisioned through Ringa are leased, not owned by you. We reserve the right to reassign numbers if your subscription lapses. SMS messaging is subject to carrier terms and applicable telecom regulations including CRTC guidelines for Canadian numbers.
You grant Ringa permission to read and write events on the Google Calendar you connect. You can revoke this permission at any time through your Google account settings, though doing so will disable appointment booking.
Ringa's AI receptionist is designed to handle common plumbing and HVAC inquiries. It may occasionally make errors in understanding callers or booking appointments. You remain responsible for verifying bookings and following up with customers as needed.
Your use of the Service is also governed by our Privacy Policy. Call transcripts and customer data are stored securely and are accessible only to you through your client portal.
We strive for high availability but do not guarantee uninterrupted service. We are not liable for losses resulting from downtime, missed calls, or booking errors caused by third-party services (Twilio, Vapi, Google).
To the maximum extent permitted by law, Ringa's total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 30 days preceding the claim.
We may suspend or terminate your account if you violate these Terms or if your payment fails after reasonable notice. Upon termination, your phone number will be released and your data will be retained for 30 days before deletion.
We may update these Terms from time to time. We'll notify you by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.
These Terms are governed by the laws of British Columbia, Canada. Any disputes shall be resolved in the courts of British Columbia.
For questions about these Terms, contact us at hello@getringa.ca.